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Ed Crovo, chief operating officer of
was recently recognized by the
for
outstanding achievements throughout a career that spans
four decades. Crovo graduated from FSU in 1969 with a
degree in business administration and a concentration in
hotel and restaurant administration. In his current role at
Hyatt Vacation Ownership, he oversees operational
functions throughout the club. He worked in various
capacities for Hyatt Hotels & Resorts, including the
position of general manager at several Hyatt Regency
hotels locations.
Lew Matusow has launched
which specializes in designing
app-based customer engagement programs for the
hospitality industry. The programs provide affordable,
branded resort apps that enable resorts to send
eye-catching messages to guests’ phones and tablets
using the latest Bluetooth technology. The programs are
designed to drive in-house tours while also providing
ongoing communications with guests.
Further information is available at 305.238.1889 or
Tell us how Foley can help add value to your hospitality business.
Contact Orlando Partners Bill Guthrie at
Dan Bachrach at
Foley.com
Hospitality clients tell us that success depends on delivering
stellar customer experiences. At Foley, we de ne success
the same way — which is why we’re a single source of
award-winning client service and legal solutions for all of your
business challenges. As a national Hospitality, Resort & Golf
Industry Team, we are wherever you need us, with rst-hand
experience that spans timeshares, fractional ownership
properties, hotels, golf courses, and resorts.
©2015 Foley & Lardner LLP • Attorney Advertisement • Prior results do not guarantee a similar outcome
321 N. Clark Street, Suite 2800, Chicago, IL 60654 • 312.832.4500 • 15.11046
The firm worth
listening to
is the firm that
listens to you.SM
Talk to Foley. We’re listening.SM
BOSTON • BRUSSELS • CHICAGO • DETROIT • JACKSONVILLE • LOS ANGELES • MADISON
MIAMI • MILWAUKEE • NEW YORK • ORLANDO • SACRAMENTO • SAN DIEGO • SAN FRANCISCO
SHANGHAI • SILICON VALLEY • TALLAHASSEE • TAMPA • TOKYO • WASHINGTON, D.C.
PASSAGES Alex Marxer, president o passed away December 13, 2014. He joined
ResortCom in 2002 and was promoted to president in 2011. He led a company transformation that culminated in the CRM
Implementation of the Year Award by CRM Magazine in 2006. He was a native of Germany, where he earned a bachelor of
arts degree in business, languages, and intercultural management from the University of Passau.
Lew Matusow
Ed Crovo
PULSE
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Vacation Industry Review 41
Vacation Industry Review Digital 37
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VRI 3