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INSIDER RESORTDEVELOPER.COM vacation industry review
APRIL – JUNE 2015
Interval International recently hosted sales, market-
ing, and operations staff from Interval member
resorts at Info-Exchange seminars in Las Vegas,
Nevada, in the U.S., and Cancún, Mexico.
Info-Exchange is designed to familiarize resort
personnel with Interval’s products, support pro-
grams, and services, allowing them to better serve
owners and manage the exchange partnership
more efficiently.
“I obtained important information about client
trends regarding our industry,” says Piedad Liliana
Bermúdez, director of customer service at
in Colombia, “and got to learn about
the technological tools that Interval is implementing
to improve its communication with clients and part-
ners.” Bermudez attended the seminar in Cancún.
“I believe in great service and this event was an
example,” says Ernesto Medina, hotel manager at
and another attendee of the Cancún event. “It was
well-composed, informative, and current. Muchas
gracias for all the effort put in this well-organized
and fun meeting.”
Info-Exchange is accredited by ARDA, which
enables attendees to receive credit toward their
registered resort professional designation.
As its presence in Central and Southern Africa continues to
grow, has opened an office in Cape
Town, South Africa, to better meet the needs of resort devel-
opers and members in the region. “Customer and resort
developer service has always been at our forefront,” says
Jackie Blake, manager of member services for Southern
Africa, “and we are excited and dedicated to providing our
clients with the level of service that they expect and deserve.”
The new office is located at Unit 5 Waterford Mews,
Waterford Place, Century Boulevard, Century City, Cape
Town, South Africa 7441.
New Interval Office In
Cape Town, South Africa
“In five short years, has seen a lot of spectacular growth,” notes Madeline Berges, vice presi-
dent of e-commerce and digital marketing for Interval International. “We’ve expanded to more than 200,000
profiles and that number increases every day.”
Since Community launched in May 2010, more and more members have turned to the forum—which
can be found at IntervalWorld.com—to connect with others, seek advice, and share their vacation, travel,
and exchange experiences. But, according to Berges, “Not only does Community allow members to com-
municate with and help each other, it provides Interval with greater insight into member interests, behaviors,
and concerns that the company can then use to better serve members and our resort partners.”
M I L E S T O N E S
TOP FIVE
FORUMSUSA
TOP FIVE
SEARCH WORDS
ALL-INCLUSIVE
COMMUNITY
PROFILES
TOTAL AVERAGE
MONTHLY PAGE
VIEWS 188,000
94,000
TOTAL
POSTS
COMMUNITY BY THE NUMBERS
RETRADE
COSTA RICA
A R U B A
GUEST CERTIFICATE
EXCHANGE
INTERVAL IDEAS
GETAWAYS
MEMBERSH I P
205,000
Community
Celebrates
A F F I L I A T E S ’ P I C K
Antonio Enrique Camacho Martinez and Jose Luis
Lopezaguado Carrera, both wit
attended the Info-Exchange in Cancún, Mexico.
Info-Exchange Hosts Resort Staff In Vegas, Cancún
6
O N T H E M O V E
has been honored with Carnival Cruise Line’s
Excellence Award, which recognizes the company as one of its 15
top agencies in the U.S. and Canada.
“We created the Excellence Awards as a way to celebrate the
many success stories we hear of travel agencies that are building
incredible business practices through new and innovative meth-
ods,” says Joni Rein, vice president of worldwide sales for Carnival
Cruise Line. “Rather than solely reward sales results, we wanted to
highlight agencies who are showing growth through unique suc-
cess strategies, as well.”
Interval Travel, a full-service agency that helps members plan
their vacations, has been operating its cruise department since 1997.
C R U I S E N E W S
Interval Travel Earns
Carnival Excellence Award