Interval International FAQs
Q. Why do the "Destination Units Available" change when I choose a different resort week to trade?
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The goal of our "comparable exchange" concept is to parallel the supply of and demand for both the week that you relinquish and the week that you request in exchange. So, the “Destination Units Available” that are displayed during your search for an exchange are resort weeks that are closest in demand and vacation experience to the one that you chose to relinquish.
Also, we try to ensure that the quality of the resort you are confirmed to is comparable to the accommodations that you traded.
Q. When does Interval list the home weeks I own under my "Resort Units"?
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All resort units are listed at least one year prior to your check-in date.
Some resorts, however, participate in the Early Deposit program. If you own a week at one of these properties, your units will be listed 18 months or two years in advance of your check-in.
Q. I own weeks that don't show up with my other available resort units. How do I add them to the list?
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The weeks you see under "Your Resort Unit(s)" reflect the units currently eligible for you to exchange. Simply contact your designated Member-Services Center to add an additional week to your account.
We'll verify your unit's number and size with your home resort and update your records.
There is an administrative fee to add a week(s) to an existing membership. The administrative fee is waived, however, if you renew your membership for at least one year at the time you add your week(s).
Q. How do I verify that my online exchange confirmation has been completed?
Q. What is the benefit of Exchanging Online?
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The exchange fee online is $20 less than if you request an exchange by phone. It’s fast, it’s easy, and it costs you less.
Q. How do I find out if a problem arises when Interval attempts to verify my week with my home resort?
Q. My time limit for requesting an exchange is about to expire, but I'm not ready to travel. What can I do?
Q. What if after I extend my deposit I still need more time to travel?
Q. Can I extend the expiration date of my Accommodation Certificate?
Q. How do I purchase a Guest Certificate online?
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You´ll have the opportunity to purchase a Guest Certificate online at the time you make an exchange confirmation or place a request.
You can also purchase a Guest Certificate online when you buy your Getaway.
If your transaction was already completed, simply go to your Member Corner and click on “My Transactions” to view your exchange and Getaway history. You have the option to add, modify or delete a Guest Certificate for any current exchange or Getaway transaction by clicking the “ADD/MODIFY/DELETE” button.
Q. What can I do on the IntervalWorld.com Web site?
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- Search exchange availabilities and confirm in real time.
- Deposit your week.
- Request a vacation exchange.
- Check pending exchange requests.
- Search for and purchase Getaway vacations.
- Purchase Guest Certificates.
- Book air travel, hotel accommodations, rental cars, and cruises.
- Research and book vacation activities.
- Access Interval Gold benefits.
- Upgrade or renew your membership.
- Check the expiration date of your membership.
- Update membership information, including phone numbers and mailing and e-mail addresses.
- Sign up for special offers and e-mail updates.
- And more.
Q. When I'm searching the Resort Directory I sometimes get a message that says additional information is unavailable. Why?
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For various reasons, some resorts aren't fully featured in the Resort Directory. If a unit at one of these properties is available for exchange, however, you can view more information about it by clicking the "Book It" button on the "Destination Units Available" page. If you decide not to confirm that particular unit, you can go back to the other available exchange options.
Q. When does my membership expire?
Q. Why do I get a blank screen or a "Page cannot be displayed" error message when I try to sign in?
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Be sure you're using the latest version of your Internet browser.
If you have security software running, confirm that the settings are not blocking you from viewing Web sites that set cookies, small nuggets of information stored on your computer so that IntervalWorld.com can load faster.
Q. I've already registered, but when I try to sign in I get sent back to the homepage - with no error message. Why?
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Verify that cookies — small nuggets of information stored on your computer so that IntervalWorld.com can load faster — are enabled in your Web browser.
If you have security software running, confirm that the settings are not blocking you from viewing Web sites that set cookies.
Q. How do I make an instant exchange confirmation online?
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Simple instructions are provided to guide you through the entire process, but your first step will be to select a destination and a time period during which you'd be willing to travel.
Then you'll need to deposit the unit you'd like to exchange.
Based on the vacation parameters you've chosen and the week you've deposited, Interval's computers will search for exchange possibilities. A selection of resort weeks will display from which you can instantly confirm an exchange.
You can cancel the transaction any time prior to selecting "Submit" on the payment information page.
You'll receive a confirmation number after submitting your payment details.
Q. How do I "search" for an exchange?
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It's easy, and you don't have to deposit a week before you start your search. On the vacation exchange page, just select where and when you'd like to travel and click continue.
Select the previously deposited week or available week you'd like to use for your exchange.
If you are using a week still available to you (not yet deposited), you may be asked to provide the check-in date and/or reservation number before you continue.
Then you'll be shown a list of units available for exchange for your specified date and destination.
Q. Why do I get a message that says my unit information cannot be found in Interval's records when I try to relinquish my week?
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The unit information you submitted does not match Interval's file on your home resort.
Please verify your information and try again.
If you're still having problems, contact the customer service department at customerservice@intervalintl.com or 888-784-3447.
Q. I've tried to relinquish my week, but the system says my check-in date is invalid. What's wrong?
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Interval's check-in calendar for your resort (based on week number and, in some cases, home resort unit number) does not match the date you provided.
Please verify your information with your home resort and try again.
If you're still having problems, contact the customer service department at customerservice@intervalintl.com or 888-784-3447.
Q. When can I deposit my week?
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You can deposit your week as early as one year in advance of the check-in date of your home unit.
In some instances — if your resort participates in the Early Deposit program — weeks may be deposited from 18 months to two years in advance.
Q. What is a Flex Deposit?
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Flexchange is a service Interval offers to members who want to request a vacation exchange on short notice — from 59 days to 24 hours before check-in. You can check Flexchange availabilities at IntervalWorld.com or by calling 800-722-1747.
Additionally, you can make a Flex Deposit if you need to deposit your week 59 to 14 days prior to the check-in date (no deposits are accepted less than 14 days before your week). You'll then use the Flexchange service to confirm an exchange.
Q. How are the Member Ratings created?
Q. Where can I get an Evaluation form?
Q. What does Resort Accommodations Insurance provide?*
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It covers the value of your resort accommodations — up to $1,000 — should you have to cancel or postpone your trip due to severe weather, the death of an immediate family member, jury duty, or certain other unforeseen circumstances.
You have 21 days after your confirmation to purchase this insurance. View complete coverage details here.
Interval Travel also offers great rates on insurance through Travel Guard for air travel, cruises, tours, and car rentals.
*Offer applies only to members residing in the U.S. or Canada.
Q.What is the Best Price Guarantee on Getaways and how does it work?
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If you find a lower rate for the same seven-day resort stay within 24 hours of your Getaway confirmation, you can file a Best Price Guarantee claim with Interval International. If your claim is approved, you will receive a refund for the difference between the amount you paid for your Getaway and the lower rate. For more information, click here.
Q. How does Interval secure vacation weeks for Getaways?
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Interval has three sources of vacation-week inventory for Getaways. The first is resort space that we receive from our members that is in excess of members’ demands for exchange through the Interval International network. In our Terms and Conditions, this is sometimes referred to as “seasonal oversupplies.” After being in the business for more than 34 years, our inventory specialists are adept at predicting how much exchange demand there will be at each resort for a particular unit size, during a specific time period. When the resort space available for that area exceeds predictable demand, some of that excess will be made available as Getaways, but space also remains available for exchange. In addition, when a check-in date is less than 60 days away, that inventory is offered simultaneously for both exchanges and Getaways, to maximize the opportunity for it to be used by our consumers.
For highly demanded vacation time that Interval cannot secure from members’ deposits, Interval will arrange to obtain inventory directly from resort developers at an agreed-upon rental rate. Some of these weeks are at affiliated resorts and others are from non-affiliated properties in areas that are frequently requested by members. Since this space is rented from third parties by Interval, rather than relinquished by members, Interval offers it through the Getaway program, typically at attractive pricing. As a result, a particular resort or destination might be found as a Getaway, but not as an exchange opportunity.
Finally, some Getaways represent inventory relinquished to our system by Interval Gold members toward a cruise, golf, or spa exchange through Interval Options®. In such instances, the actual space relinquished may be rented as a Getaway to offset the cost of the cruise or tour.
Interval is first and foremost an exchange provider for our members. As such, we ensure that resort time deposited for exchanges are prioritized for and provided to other exchanging members before any alternate use is permitted.
Login, Profile and Password FAQs
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On the homepage, enter your Login ID and Password, and then click the “Sign In” button. If you have not created a Web Profile and Password, you will need to do so before you can sign in.
As of November 20, 2010, all members are required to create a new Web Profile with a new Login ID and Password. If you have not already created your new Web Profile enter your old Login ID or Membership number and Password, then click “Sign In.” You will be prompted to create your new Web Profile with a new Login ID and Password.
Q. I already have a Login ID and Password, why can’t I sign in?
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As of November 20, 2010, all members are required to create a new Web Profile with a new Login ID and Password. If you have not already created your new Web Profile enter your old Login ID or Membership number and Password, then click “Sign In.” You will be prompted to create your new Web Profile with a new Login ID and Password.
Q. How do I create a Web Profile?
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Click on the “Create Profile” link on the homepage to begin. Select the “Create Web Profile” button then enter your member number and the phone number that matches your membership record. You will then be taken to a Web Profile form where you can set up your Login ID and Password.
Your Login ID must be a minimum of 5 characters, contain at least 1 letter, and have no spaces or special characters (with the exception of an underscore or a period).
Your Password must be a minimum of 6 characters, contain at least 1 letter, and have no spaces or special characters (with the exception of an underscore or a period).
Enter a current email address and verify that it is correctly formatted. This is the address Interval will use for online transaction-related correspondence.
You can also choose to receive special offers and email updates on this page.
After completing this information, click the “Create Profile” button and review your profile on the My Profile page.
Q. Why am I having trouble signing in?
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You have not created a Web Profile – Before you can enter the members-only section of IntervalWorld.com, you’ll need to create a Web Profile.
As of November 20, 2010, all members are required to create a new Web Profile with a new Login ID and Password. If you have not already created your new Web Profile enter your old Login ID or Membership number and Password, then click “Sign In.” You will be prompted to create your new Web Profile with a new Login ID and Password.
Incorrect Password – Verify your Password and try entering it again.
Q. Can I edit my Web Profile?
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If you wish to update your email preferences, mailing address, or any other information, click on the “My Account” link on the top of the page. You will be taken to the My Profile page where you can click the “Edit Profile” button. Make the changes necessary in the pop-up window and make sure to click the “Save” button when you’re finished.
Q. What is my membership number?
Q. How do I sign in if I have more than one Interval member number?
Q. Can I create multiple profiles?
Q. Can I change my membership number?
Q. What should I use for my Password?
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Your Password should be easy to remember, but not easy for others to figure out. Keep it private. It must be a minimum of 6 characters, contain at least 1 letter, and have no spaces or special characters (with the exception of an underscore or a period).
Q. What is a Password Hint?
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After choosing your Password, you’ll be asked to provide a Password Hint. This is a clue that will help you remember your password in the event that you forget or misplace it. If you need to see your Password Hint while signing in, click “Trouble Logging In?” and select the “Need a password hint?” link.
Q. What if I forget my Login ID or Password?
Q. How do I change my Password?
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Once you have successfully signed in, you can change your password by selecting the “My Account” link on the top of the homepage. You will be taken to the My Profile page where you can click the “Edit Profile” button. You can change your Password in the pop-up window. Make sure to click the “Save” button when you’re finished.
Best Price Guarantee FAQs
Q. What is the Best Price Guarantee and how does it work?
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If you find a lower rate for the same seven-day resort stay within 24 hours of your Getaway confirmation, you can file a Best Price Guarantee claim with Interval International. If your claim is approved based on the program Terms and Conditions, you will receive a refund for the difference between the amount you paid for your Getaway and the lower rate.
Q. Why is Interval International offering this Best Price Guarantee?
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As the Quality Vacation Exchange Network®, Interval International stands by the products and services offered to its members. If you’re looking for vacation accommodations and find what you want in a Getaway, there’s no need to shop around for a better deal.
Q. Must the comparison rate be for the exact same vacation week?
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Yes. The accommodations must be at the same resort for the same check-in and check-out dates. In addition, the unit must have the same number of bedrooms, private sleeping capacity, maximum occupancy, kitchen type, and so on.
Q. Is Best Price Guarantee applicable to fees paid for timeshare exchange?
Q. Are there any comparison rates that do not qualify?
Q. Are there any membership requirements for filing a claim?
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You must be an Interval International member in good standing at the time the claim is filed.
Q. How do I file a claim?
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Download and fill out a claim form and mail it, with supporting documentation, to:
Interval International
Best Price Guarantee Claims Processing Department
Post Office Box 430960
Miami, Florida 33243-0960
Q. What do I need to include as supporting documentation?
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Attached to your claim form must be printed documentation of the comparison rate, including the date and time it was found. If the source is a competing timeshare exchange company, you will also need to provide proof of your membership with that company, such as a photocopy of your membership card, as well as its customer service phone number. Details are found on the claim form, and complete requirements are in the Terms and Conditions. Do not send originals, and please note that the documentation you submit will not be returned.
Q. What if I cancel my Getaway?
Q. Is there a time limit to file my claim?
Q. How will I know when my claim has been reviewed?
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Interval will begin processing your claim within five business days of its receipt, and you will be contacted upon completion of its review at the e-mail address you provide on the claim form. When you file your claim, please ensure all required information is provided as incomplete claims will not be processed. Do not send originals, and please note that the documentation you submit will not be returned.
Q. When will I receive my refund?
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If your claim is approved, you will receive a refund in the same form of payment you used when you booked the Getaway. If you paid with a credit card, allow two to three billing cycles for the credit to appear. If you paid by check, you will receive a refund check in the mail within two to three weeks
Cruise Exchange FAQs
Q. What is Cruise Exchange?
Q. How do I exchange a week towards a cruise vacation?
Q. What method of exchange is used for Cruise Exchange?
Q. Can I travel on a Cruise exchange after the occupancy date of the home resort unit I relinquish?
Q. Is there a fee to place a Cruise exchange?
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Yes, Cruise exchanges require supplemental fees as well as an Interval Options transaction fee (currently $174); $154 if exchange is made online). The supplemental fee varies based on several factors, including, but not limited to, the exchange demand of the home resort week, quality and size of the unit relinquished, and the type of cruise vacation package selected.
Q. What is the supplemental fee for a cruise exchange?
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The supplemental fee takes into account the cruise line, season, cabin, port and Government taxes and fuel surcharges and is determined at the time of booking.
Q. What happens if I do not accept the supplemental fee quoted?
Q. Can I use an accommodation certificate towards a cruise exchange?
Q. What type of cruise vacations are available for a cruise exchange?
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Cruise exchanges are available for virtually any cruise sold through Interval Travel, for any itinerary and any length of cruise on most major cruise lines, including Royal Caribbean, Celebrity Cruises, Princess Cruises, Carnival Cruise Lines, Disney Cruise Line, and Norwegian Cruise Line.
Q. What happens if I cancel the cruise exchange after I am confirmed?
Interval Options, Spa and Golf FAQs
Q. What is Interval Options?
Q. How do I exchange a week for a cruise, golf, or spa vacation?
Q. What method of exchange is used for Interval Options?
Q. Can I travel on an Interval Options exchange after the occupancy date of the home resort unit I relinquish?
Q. After I place my request, when will Interval provide me with more information?
Q. What fees are involved to process an Interval Options exchange?
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Unlike exchanging for resort accommodations through Interval’s exchange program, Interval Options exchanges require additional fees because golf and spa packages are typically much more expensive vacations as they include more than just accommodations. Payment of the Interval Options transaction fee (currently $174) is required, as is a supplemental fee that varies based on many factors, including, but not limited to, the exchange demand of the home resort week, quality and size of the unit relinquished, and the type of vacation package selected.
Q. What happens if I do not accept the supplemental fee quoted?
Q. Can I make an Interval Options exchange online?
Q. Where can I go on a golf exchange vacation?
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It all depends on whether you want to play across town or across the globe. Choose from well-known top golf destinations such as St. Andrews in Scotland and La Costa Resort and Spa in Carlsbad, or stay closer to home at the more affordable championship courses in Arizona, Florida, Hilton Head Island, and more.
Q. What does a golf exchange package typically include?
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Most golf vacation exchange packages are for four days, but other lengths of stay are available. Golf vacations can be customized to suit your needs, but typically include accommodations, greens fees and shared golf cart for one round of golf per day, and full breakfasts.
Q. What is the supplemental fee for a golf exchange?
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For golf and spa exchanges, the supplemental fee takes into account the facility or location, length of vacation package, season and travel dates, and package components or services selected. Taxes and service fees are additional and charged at time of check-out.
Q. Where can I go on a spa exchange vacation?
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Spa exchange vacations can accommodate every taste, interest, and budget at some of the world’s most popular destinations. With spa exchange, there is definitely something that every body can enjoy.
Q. What does a spa exchange vacation typically include?
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Most spa vacations are four-day packages, although other lengths of stay are available. Spa packages can be customized, but typically include your accommodations, daily meals, selected spa treatments and activities, and use of spa facilities.
Q. What is the supplemental fee for a spa exchange?
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For golf and spa exchanges, the supplemental fee takes into account the facility or location, length of vacation package, season and travel dates, and package components or services selected. Taxes and service fees are additional and charged at time of check-out.
ShortStay Exchange® FAQs
Q. What is ShortStay Exchange?
Q.Who can book a ShortStay Exchange?
Q. Are ShortStay Exchanges refundable?
Q. What unit size can I trade for?
Q. How far in advance will ShortStay Exchange inventory become available?
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The majority of ShortStay Exchange inventory will be available within 30 days of check-in; however, every so often, there may be inventory available up to one year in advance of occupancy. Inventory is always changing, so please check back often.
Q. How do I make a ShortStay Exchange confirmation online?
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Your first step will be to select the week or point allotment you would like to use. Next, select a destination and the number of nights you'd like to travel. Your search will bring up a selection of available resorts from which you can instantly select and confirm a ShortStay Exchange. You'll receive a confirmation number after submitting your payment details.
Q. What will happen to the other half of my Home Resort week?
Q. Can I extend the remaining portion of my deposit in the ShortStay Exchange Program?
Q. Can I use a previously deposited week for the ShortStay Exchange Program?
Q. Can I place a pending request for a ShortStay Exchange?
Q. Can I place a temporary hold on available ShortStay Exchange inventory?
Q. Can I use a Resort Accommodations Certificate/Bonus Week for ShortStay Exchange?
Q. How many nights can I stay during a ShortStay Exchange?
Q. Does the available minimum length-of-stay vary?
Q. How will a resort's check-in/check-out schedule impact availability?
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Most resorts have check-in on Fridays, Saturdays, or Sundays; it is unlikely you will find a five-day stay that begins on a Wednesday or Thursday. To experience a greater rate of success, request a weekend check-in date for your ShortStay.
Q. Can I purchase a Guest Certificate to be used with ShortStay Exchange?
Q. Can I purchase insurance for my ShortStay Exchange?
Q. What if I need to cancel my ShortStay Exchange once confirmed?
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If you need to cancel a reservation, contact 1.866.627.4310 in the U.S., or your local Customer Service office during regular business hours for assistance.
*Insurance benefits vary by country of residency.
Interval Platinum FAQs
Q. What is Interval Platinum?
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Interval Platinum is Interval International's highest level of membership that provides you with all the benefits of Interval Gold, plus so much more. Here are just a few examples of what Interval Platinum offers: Platinum members get twice the amount of the Gold discount on Getaways; that's $50 off! (Does not apply to Platinum Escapes) Platinum members also receive access to Airport lounges worldwide, Free Guest Certificates (regularly $49 each), Companion Airfare Certificates, and priority access to Getaways.
Plus, you still enjoy all the great benefits of Gold, including ShortStay Exchange, Hertz #1 Gold, Entertainment discounts, Interval Options and Concierge services. Go to the Benefits Section of IntervalWorld.com to read more about the value of Interval Platinum.
Q. What if I am already an Interval Gold member?
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If you choose to upgrade to Interval Platinum, your Gold membership will be canceled and a new membership kit and card will be sent to you within a few weeks. If you have remaining time on your current Gold membership, your account will be credited and you will only be responsible for the difference needed to enroll in Platinum.
Q. How do I upgrade to Interval Platinum if I have a multi-year Gold?
Q. Will I lose my Gold benefits if I upgrade to Interval Platinum?
Q - Is Interval Platinum refundable?
Q. What is Priority Getaway Access?
Q. Where do I find Platinum Escapes?
Q. I haven’t seen any Platinum Escapes in my inbox. How often are they sent?
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Platinum Escapes are the ultimate in last-minute travel with deeply discounted vacation weeks available by email invitation only. They are not sent on a fixed schedule, but offered whenever we can locate the most amazing deals just for the Interval Platinum member. Look for Platinum Escapes every few months and have your bags packed when these incredible offers arrive.
Q. Will I get a new membership card?
Q. Can I upgrade to Interval Platinum online?
Q. Do new members who upgrade to Interval Platinum also get the New Member Getaway discount?
Q. Do Interval Platinum members still use the same website?
INTERVAL INTERNATIONAL APP FAQS
Q. What is the Interval International app?
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The Interval International app is our free, user-friendly mobile app just for Interval International® members! With the new-and-improved Interval app, you can still search and save your favorite resorts, but now, you have the added convenience of searching and booking Getaways – plus the ability to watch Interval HD resort videos. The Interval app is available to iPhone, iPad, and Android users, so it’s perfect for on-the-go vacation planning!
Key Features
• Search and book Getaways
• View our fantastic Top Ten Getaway Deals
• Watch Interval HD videos on destinations and resorts around the world
• Locate nearby resorts with your phone’s or tablet's GPS
• Quickly search the entire Resort Directory
• Read detailed resort descriptions
• Share resort information with friends via email, Facebook, or Twitter
• View resort videos, photos, and amenities
• Create and save a list of your favorites
• Map resort location and surrounding area
Q. Where can I find the Interval International app?
Q. If I already have the Interval International app, how do I get the latest version?
Q. How do I log in/is my login the same as my login ID on IntervalWorld.com?
Q. Why am I having trouble logging in to the Interval International app?
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You have not created a Web Profile – Before you can access the members-only features of the Interval app, you’ll need to create a Web Profile on IntervalWorld.com.
All members are required to create a new Web Profile with a new login ID and Password. If you have not already created your new Web Profile, enter your old login ID or membership number and password, and then click Sign In. You will be prompted to create your new Web Profile with a new login ID and password.
Q. Can I still use the Interval International app if I'm not a member of Interval International?
Q. Is the Interval International app available outside of the U.S.?
Q. Can I make a vacation exchange with the Interval International app?
Q. Can I renew my membership on the Interval International app?
Q. Can I share great resorts I find on the Interval International app with people who don’t have it?
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Yes. The Interval International app is conveniently designed to allow users to share resort information and pictures with their friends and family through text message, email, Twitter, and Facebook.
Q. Who can I call for technical issues regarding the app?
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For technical assistance with the Interval International app: 855.873.7340
Outside the U.S.: 305.925.3104
If you need to contact us for any other issues, please click here to email us.
INTERVAL INTERNATIONAL MOBILE WEB FAQS
Q. What is Interval International’s mobile web?
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Interval International‘s mobile web is our user-friendly mobile website for Interval International® members. Our new mobile web allows members to search for and book Getaways, deposit their week or points, and even make a vacation exchange! The mobile web is available on all smartphones, which makes it extra convenient for express vacation planning.
Key Features
• Search for and book Getaways
• Quickly search the entire Resort Directory
• Deposit your week or points
• Make a vacation exchange
• Manage your membership and personal information with the convenience of the My Account tab
Q. How do I get to the mobile web?
Q. How do I log in/is my login the same as my login ID on IntervalWorld.com?
Q. Can I still access the mobile web if I’m not a member of Interval International?
Q. Can I still access IntervalWorld.com’s full site on my mobile device?
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Yes. The mobile web has an option that allows users to access all the other great benefits of IntervalWorld.com — such as Interval Travel, Interval Community, Offers & Extras, Interval HD, the Deals page, and more!
Q. Can I renew my membership on the mobile web?
Q. Is the mobile web available outside of the U.S.?
Q. Who can I call for technical issues regarding the mobile web?