Please select your FAQs Category:
Login, Profile and Password FAQs
Q. How do I create a Web Profile?
Click the “Create Profile” link on the homepage to begin. Select the “Create Web Profile” button then enter your member number and the phone number that matches your membership record. You will then be taken to a Web Profile form where you can set up your Login ID and Password.
Login ID's must be a minimum of 5 characters, contain at least one letter, and have no spaces or special characters (with the exception of an underscore or a period).
Enter a current email address and verify that it is correctly formatted. This is the address Interval will use for online transaction-related correspondence.
You can also choose to receive special offers and email updates on this page.
Passwords must be a minimum of 8 characters, contain at least one letter and one number, and have no spaces. Passwords are case sensitive and cannot match your Login ID.
After completing this information, you will be asked to create three security questions. In the future, we may ask you to answer one or more of three questions to verify your identity. Please provide answers that only you will know.
After you have saved your security questions, you will have access to IntervalWorld.com and everything your membership has to offer.
Q. How do I sign in?
On the homepage, enter your Login ID and Password, and click the “Sign In” button.
You will then be asked to create a new password, if your current password does not meet the requirements. Passwords must be a minimum of 8 characters, contain at least one letter and one number, and have no spaces. Passwords are case sensitive and cannot match your Login ID.
You will then be prompted to create three security questions. Please provide answers that only you will know. After you have saved your security questions, you will have access to IntervalWorld.com.
Q. I already have a Login ID and Password, why can’t I sign in?
In an effort to protect your personal information, we've enhanced our security requirements. Members are now required to create a new password and/or security questions. Should your current password meet the new requirements, you will only be prompted to create three security questions.
Passwords must have a minimum of 8 characters, contain at least one letter and one number, and have no spaces. Passwords are case sensitive and cannot match your Login ID.
After you have saved your security questions, you will have access to IntervalWorld.com.
Q. What should I use for my Password?
Your Password should be easy to remember, but not easy for others to figure out. Keep it private. It must be a minimum of 8 characters, contain at least one letter and one number, and have no spaces. Passwords are case sensitive and cannot match your Login ID.
Q. How do I sign in if I have more than one Interval member number?
Once you sign in using your Login ID and Password, you will be prompted to choose a member number you’d like to sign in with. You will also be able to switch between your memberships while on IntervalWorld.com.
Q. Can I create multiple profiles?
Yes. You can create a Web Profile for each contact associated with your member number. Each person can set up his or her own Login ID and Password, which they will use to sign in to IntervalWorld.com.
Q. Can I edit my Web Profile?
If you wish to update your email preferences, mailing address, or any other information, click on the “My Account” link on the top of the page. You will be taken to the My Profile page where you can click the “Edit Profile” button. Make the changes necessary and be sure to click the “Save” button when you’re finished.
Q. What is a Password Hint?
After choosing your Password, you’ll be asked to provide a Password Hint. This is a clue that will help you remember your password in the event that you forget or misplace it.
Q. What if I forget my Login ID or Password?
On the homepage, click the “Login Help” link directly under the Login ID and Password fields. Select the “Forgot Login ID?” or “Forgot Password?” links as needed.
Q. How do I change my Password?
Once you have successfully signed in, you can change your password by selecting the “My Account” link on the top of the homepage. You will be taken to the My Profile page where you can click the “Edit Password” button. Be sure to click the “Save” button when you’re finished.
Q. How do I change my Security Questions?
Once you have successfully signed in, you can change your security questions by selecting the “My Account” link on the top of the homepage. You will be taken to the My Profile page where you can click the “Edit Security Questions” button. Be sure to click the “Save” button when you’re finished.
Q. What is my membership number?
Your membership number is on your Interval International membership card. If you can’t remember this number, please contact the Membership Department at firstname.lastname@example.org or 800.843.8843.
Q. Can I change my membership number?
You cannot edit or change your membership number or membership name. If you have questions regarding your account, please contact the Membership Department at email@example.com or 800.843.8843.
Interval International App FAQs
Q. What is the Interval International app?
The Interval International app is our free, user-friendly mobile app just for Interval International® members! With the new-and-improved Interval app, you can still search and save your favorite resorts, but now, you have the added convenience of searching and booking Getaways – plus the ability to watch Interval HD resort videos. The Interval app is available to iPhone®, iPad® and AndroidTM so it’s perfect for on-the-go vacation planning!
• Search and book Getaways
• Create Getaway Alerts
• View our fantastic Top Ten Getaway Deals
• Watch Interval HD videos on destinations and resorts around the world
• Locate nearby resorts with your phone’s or tablet's GPS
• Quickly search the entire Resort Directory
• Read detailed resort descriptions
• Share resort information with friends via email, Facebook, or Twitter
• View resort videos, photos, and amenities
• Create and save a list of your favorites
• Map resort location and surrounding area
Q. Where can I find the Interval International app?
Download the Interval app from your phone or iPad! Go to the Apple App Store or Google Play store and search for the Interval International app.
Q. If I already have the Interval International app, how do I get the latest version?
You should automatically receive notification from the Apple App Store or Google Play store that an update for the Interval app is available. If you are not notified, you can still go to the Apple App Store or Google Play store to replace the old version.
Q. How do I log in/is my login the same as my login ID on IntervalWorld.com?
Interval members use the same login they created for IntervalWorld.com for their Interval International app login. As an added bonus, the Interval International app comes with a Save Login ID option that allows members to store their login ID for future use.
Q. Why am I having trouble logging in to the Interval International app?
You have not created a Web Profile – Before you can access the members-only features of the Interval app, you’ll need to create a Web Profile on IntervalWorld.com.
All members are required to create a new Web Profile with a new login ID and Password. If you have not already created your new Web Profile, enter your old login ID or membership number and password, and then click Sign In. You will be prompted to create your new Web Profile with a new login ID and password.
Q. Can I still use the Interval International app if I'm not a member of Interval International?
Yes! Non-members can still download the Interval app to search and save their favorite resorts and watch Interval HD videos. However, the ability to book Getaways is exclusively for members.
Q. Is the Interval International app available outside of the U.S.?
Yes. The Interval International app is available to everyone around the globe.
Q. Can I make a vacation exchange with the Interval International app?
Currently, the Interval app only allows for the booking of Getaways. However, members can enjoy the ability and security of exchanging on our new mobile website.
Q. Can I renew my membership on the Interval International app?
Yes. Members can use the Interval International app to renew their Interval International, Interval Gold®, or Interval Platinum® membership.
Q. Can I share great resorts I find on the Interval International app with people who don’t have it?
Yes. The Interval International app is conveniently designed to allow users to share resort information and pictures with their friends and family through text message, email, Twitter, and Facebook.
Q. Who can I call for technical issues regarding the app?
For technical assistance with the Interval International app: 855.873.7340
Outside the U.S.: 305.925.3104
If you need to contact us for any other issues, please click here to email us.
Q. What are Getaway Alerts?
Getaway Alerts are instant notifications that you can receive on your device when your desired Getaway becomes available. Getaway Alerts are available for iPhone®, iPad®, and AndroidTM;users. You can sign up to receive Getaway Alerts by downloading the free Interval International app.
Q. I created a Getaway Alert. I can see inventory available, but I have not received a notification.
Once you create a Getaway Alert, you will only receive one notification on your device every 24 hours. If new inventory becomes available, you will receive an alert within the next 24 hours.
Q. I received a Getaway Alert, but inventory was not available when I responded.
If you received a Getaway Alert, but inventory was not available when you responded, this could be because someone booked the Getaway prior to you accessing the inventory. Inventory availability is on a first-come, first-served basis. Once you receive an alert, please respond and book as quickly as possible to ensure confirmation.
Q. I received a Getaway Alert, but I can't tell what it's for.
If you have set up multiple alerts, please create unique names for each to help you distinguish between each alert. You can create up to 15 custom Getaway Alerts.
Q. Why am I receiving a Getaway Alert only once per day?
If you receive a notification and inventory is available but you elect to not book a Getaway, you will not receive another notification for that alert within 24 hours.
Q. I signed out of the Interval International app. Why am I still getting Getaway Alerts?
To stop receiving notifications, you will need to make the alert inactive or delete the alert. To delete an alert, go to the alerts list in Getaway Alerts, select Edit, and select the delete sign next to the Alert you would like to delete. To make an alert inactive, go to the alerts list in Getaway Alerts, select Edit, and view the alert details. Within the alert details, turn the toggle from active to inactive.
Q. I already confirmed a unit. Why am I still receiving Getaway Alerts?
Once you've confirmed a Getaway, you must delete or make an alert inactive to no longer receive notifications. Please refer to the question above for instructions on how to delete or make an alert inactive.
Q. Why are my lists not synchronized between devices? I don't see the same bell icons for the same alerts in different devices.
The bell icons are tied to a specific device. If you open an alerts list and tap the search button for an alert flagged with the bell icon, the system will clear the icon on that device. If you sign in to a different device and view the same list, the bell icon will be displayed on that device.
Q. Can you stop sending alerts between certain hours?
Getaway Alerts does not contain that functionality. However, on your device, under Settings you may have the ability to customize the notifications you receive and for notifications to be blocked during specified time periods. The Interval International app does not contain this functionality.
Q. What is E-Plus?
E-Plus allows members to retrade their confirmed exchange up to three times for a different destination, resort, unit size, or travel date for a one-time fee.
Q. What is a retrade?
A retrade is when a member changes his or her original confirmed exchange to a different destination, resort, unit size, or travel date for an additional full exchange fee.
Q. How does E-Plus differ from a regular retrade?
With E-Plus, members pay a nominal one-time fee (in addition to the exchange fee) for the option to change their confirmation up to three times at no additional cost. With a regular retrade, members can change their confirmed exchange for as many times as needed, but they have to pay the full exchange fee each time.
Q. Why should I purchase E-Plus instead of a retrade?
E-Plus provides the utmost in flexibility! E-Plus allows you to retrade, or change your plans, up to three times for only a one-time fee. If you retrade without E-Plus, you must pay the full exchange fee each time you change your plans.
Q. When can I purchase E-Plus?
- E-Plus can be purchased when an exchange request is initially placed and continuing up to five days after your exchange has been confirmed as long as the purchase is prior to the check-in date of the originally confirmed resort accommodations.
Q. How do I purchase E-Plus?
E-Plus can be purchased when you confirm an exchange or when placing or modifying a pending request. After your exchange has been confirmed, you will have a five-day window in which you can still purchase E-Plus.
Members with eligible confirmations can purchase E-Plus at IntervalWorld.com on the My History page within the Exchange tab.
If your unit is eligible for an E-Plus purchase, you will see the Purchase E-Plus button under the Actions column.
Q. How much is E-Plus?
The cost of E-Plus is currently $49 USD. (Please note: Prices vary by members' country of residence).
Q. How often can I purchase E-Plus?
E-Plus can be purchased once for each confirmed exchange or pending request.
Q. Is E-Plus refundable?
An E-Plus fee will only be refunded if the original exchange request for which the E-Plus was purchased cannot be confirmed or if cancellation of the original request is received prior to the issuance of the confirmation.
E-Plus fees will not be refunded under any other circumstances.
Q. Does E-Plus expire?
Yes. E-Plus is valid for a year from the check-in date of your first exchange confirmation. It does not extend with the check-in dates of your retrades.
Q. Can I purchase E-Plus for Getaways?
E-Plus cannot be purchased for Getaways.
Q. Can I purchase E-Plus for ShortStay Exchange® or Interval Options®?
E-Plus is not currently available for ShortStay Exchange or Interval Options.
Q. Why can't I see/purchase E-Plus?
Currently, there are some members who do not have the option to purchase E-Plus. At this time, E-Plus is not available for Marriott Club Destinations, Club Intrawest or Diamond memberships.
Q. Who do I contact for more information?
Call your local Interval International Member-Services Center and speak to a vacation advisor. If you are a qualifying member of E-Plus, you can also go to the E-Plus page under the Benefits section for more information.
Interval International Mobile Web FAQs
Q. What is Interval International’s mobile web?
Interval International‘s mobile web is our user-friendly mobile website for Interval International® members. Our new mobile web allows members to search for and book Getaways, deposit their week or points, and even make a vacation exchange! The mobile web is available on all smartphones, which makes it extra convenient for express vacation planning.
• Search for and book Getaways
• Quickly search the entire Resort Directory
• Deposit your week or points
• Make a vacation exchange
• Manage your membership and personal information with the convenience of the My Account tab
Q. How do I get to the mobile web?
Visit our mobile site — IntervalWorld.com — easily from your smartphone.
Q. How do I log in/is my login the same as my login ID on IntervalWorld.com?
Interval International members use the same login they created for IntervalWorld.com for their mobile web login. As an added bonus, the mobile web comes with a Save Login ID option that allows members to store their login ID for future use.
Q. Can I still access the mobile web if I’m not a member of Interval International?
Yes. Non-members can still use the mobile web to search for their favorite resorts.
Q. Can I still access IntervalWorld.com’s full site on my mobile device?
Yes. The mobile web has an option that allows users to access all the other great benefits of IntervalWorld.com — such as Interval Travel, Interval Community, Offers & Extras, Interval HD, the Deals page, and more!
Q. Can I renew my membership on the mobile web?
Yes. In addition to members being able to renew their membership on the mobile web, they can also upgrade to Interval Platinum or Interval Gold!
Q. Is the mobile web available outside of the U.S.?
Yes. The mobile web is available to everyone around the globe.
Q. Who can I call for technical issues regarding the mobile web?
For mobile web technical support, please call 855.873.7341.
Outside of the U.S., call 305.925.3105.