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Login, Profile and Password FAQs
Q. How do I sign in?
On the homepage, enter your Login ID and Password, and then click the “Sign In” button. If you have not created a Web Profile and Password, you will need to do so before you can sign in.
As of November 20, 2010, all members are required to create a new Web Profile with a new Login ID and Password. If you have not already created your new Web Profile enter your old Login ID or Membership number and Password, then click “Sign In.” You will be prompted to create your new Web Profile with a new Login ID and Password.
Q. I already have a Login ID and Password, why can’t I sign in?
As of November 20, 2010, all members are required to create a new Web Profile with a new Login ID and Password. If you have not already created your new Web Profile enter your old Login ID or Membership number and Password, then click “Sign In.” You will be prompted to create your new Web Profile with a new Login ID and Password.
Q. How do I create a Web Profile?
Click on the “Create Profile” link on the homepage to begin. Select the “Create Web Profile” button then enter your member number and the phone number that matches your membership record. You will then be taken to a Web Profile form where you can set up your Login ID and Password.
Your Login ID must be a minimum of 5 characters, contain at least 1 letter, and have no spaces or special characters (with the exception of an underscore or a period).
Your Password must be a minimum of 6 characters, contain at least 1 letter, and have no spaces or special characters (with the exception of an underscore or a period).
Enter a current email address and verify that it is correctly formatted. This is the address Interval will use for online transaction-related correspondence.
You can also choose to receive special offers and email updates on this page.
After completing this information, click the “Create Profile” button and review your profile on the My Profile page.
Q. Why am I having trouble signing in?
You have not created a Web Profile – Before you can enter the members-only section of IntervalWorld.com, you’ll need to create a Web Profile.
As of November 20, 2010, all members are required to create a new Web Profile with a new Login ID and Password. If you have not already created your new Web Profile enter your old Login ID or Membership number and Password, then click “Sign In.” You will be prompted to create your new Web Profile with a new Login ID and Password.
Incorrect Password – Verify your Password and try entering it again.
Q. Can I edit my Web Profile?
If you wish to update your email preferences, mailing address, or any other information, click on the “My Account” link on the top of the page. You will be taken to the My Profile page where you can click the “Edit Profile” button. Make the changes necessary in the pop-up window and make sure to click the “Save” button when you’re finished.
Q. What is my membership number?
Your membership number is on your original Interval International membership card. If you can’t remember this number, please call Interval at 800-843-8843.
Q. How do I sign in if I have more than one Interval member number?
Once you sign in using your Login ID and Password, you will be prompted to choose a member number you’d like to sign in with. You will also be able to switch between your memberships while on IntervalWorld.com.
Q. Can I create multiple profiles?
Yes. You can create a Web Profile for each contact associated with your member number. Each person can set up his or her own Login ID and Password, which they will use to sign in to IntervalWorld.com.
Q. Can I change my membership number?
You cannot edit or change your membership number or membership name. If you have questions regarding your account, please contact the Membership Department at customerservice@intervalintl.com or 800-843-8843.
Q. What should I use for my Password?
Your Password should be easy to remember, but not easy for others to figure out. Keep it private. It must be a minimum of 6 characters, contain at least 1 letter, and have no spaces or special characters (with the exception of an underscore or a period).
Q. What is a Password Hint?
After choosing your Password, you’ll be asked to provide a Password Hint. This is a clue that will help you remember your password in the event that you forget or misplace it. If you need to see your Password Hint while signing in, click “Trouble Logging In?” and select the “Need a password hint?” link.
Q. What if I forget my Login ID or Password?
On the homepage, click the “Trouble Logging In?” link. Enter the information needed to locate either your Login ID or Password and click “Continue”.
Q. How do I change my Password?
Once you have successfully signed in, you can change your password by selecting the “My Account” link on the top of the homepage. You will be taken to the My Profile page where you can click the “Edit Profile” button. You can change your Password in the pop-up window. Make sure to click the “Save” button when you’re finished.
Q. What is the Interval International app?
The Interval International app is our free, user-friendly mobile app just for Interval International® members! With the new-and-improved Interval app, you can still search and save your favorite resorts, but now, you have the added convenience of searching and booking Getaways – plus the ability to watch Interval HD resort videos. The Interval app is available to iPhone, iPad, and Android users, so it’s perfect for on-the-go vacation planning!
Key Features
• Search and book Getaways
• View our fantastic Top Ten Getaway Deals
• Watch Interval HD videos on destinations and resorts around the world
• Locate nearby resorts with your phone’s or tablet's GPS
• Quickly search the entire Resort Directory
• Read detailed resort descriptions
• Share resort information with friends via email, Facebook, or Twitter
• View resort videos, photos, and amenities
• Create and save a list of your favorites
• Map resort location and surrounding area
Q. Where can I find the Interval International app?
Download the Interval app from your phone or iPad! Go to the Apple App Store or Google Play store and search for the Interval International app.
Q. If I already have the Interval International app, how do I get the latest version?
You should automatically receive notification from the Apple App Store or Google Play store that an update for the Interval app is available. If you are not notified, you can still go to the Apple App Store or Google Play store to replace the old version.
Interval members use the same login they created for IntervalWorld.com for their Interval International app login. As an added bonus, the Interval International app comes with a Save Login ID option that allows members to store their login ID for future use.
Q. Why am I having trouble logging in to the Interval International app?
You have not created a Web Profile – Before you can access the members-only features of the Interval app, you’ll need to create a Web Profile on IntervalWorld.com.
All members are required to create a new Web Profile with a new login ID and Password. If you have not already created your new Web Profile, enter your old login ID or membership number and password, and then click Sign In. You will be prompted to create your new Web Profile with a new login ID and password.
Q. Can I still use the Interval International app if I'm not a member of Interval International?
Yes! Non-members can still download the Interval app to search and save their favorite resorts and watch Interval HD videos. However, the ability to book Getaways is exclusively for members.
Q. Is the Interval International app available outside of the U.S.?
Yes. The Interval International app is available to everyone around the globe.
Q. Can I make a vacation exchange with the Interval International app?
Currently, the Interval app only allows for the booking of Getaways. However, members can enjoy the ability and security of exchanging on our new mobile website.
Q. Can I renew my membership on the Interval International app?
Yes. Members can use the Interval International app to renew their Interval International, Interval Gold®, or Interval PlatinumSM membership.
Q. Can I share great resorts I find on the Interval International app with people who don’t have it?
Yes. The Interval International app is conveniently designed to allow users to share resort information and pictures with their friends and family through text message, email, Twitter, and Facebook.
Q. Who can I call for technical issues regarding the app?
For technical assistance with the Interval International app: 855.873.7340
Outside the U.S.: 305.925.3104
If you need to contact us for any other issues, please click here to email us.
INTERVAL INTERNATIONAL MOBILE WEB FAQS
Q. What is Interval International’s mobile web?
Interval International‘s mobile web is our user-friendly mobile website for Interval International® members. Our new mobile web allows members to search for and book Getaways, deposit their week or points, and even make a vacation exchange! The mobile web is available on all smartphones, which makes it extra convenient for express vacation planning.
Key Features
• Search for and book Getaways
• Quickly search the entire Resort Directory
• Deposit your week or points
• Make a vacation exchange
• Manage your membership and personal information with the convenience of the My Account tab
Q. How do I get to the mobile web?
Visit our mobile site — IntervalWorld.com — easily from your smartphone.
Q. How do I log in/is my login the same as my login ID on IntervalWorld.com?
Interval International members use the same login they created for IntervalWorld.com for their mobile web login. As an added bonus, the mobile web comes with a Save Login ID option that allows members to store their login ID for future use.
Q. Can I still access the mobile web if I’m not a member of Interval International?
Yes. Non-members can still use the mobile web to search for their favorite resorts.
Q. Can I still access IntervalWorld.com’s full site on my mobile device?
Yes. The mobile web has an option that allows users to access all the other great benefits of IntervalWorld.com — such as Interval Travel, Interval Community, Offers & Extras, Interval HD, the Deals page, and more!
Q. Can I renew my membership on the mobile web?
Yes. In addition to members being able to renew their membership on the mobile web, they can also upgrade to Interval Gold® or Interval PlatinumSM!
Q. Is the mobile web available outside of the U.S.?
Yes. The mobile web is available to everyone around the globe.
Q. Who can I call for technical issues regarding the mobile web?
For mobile web technical support, please call 855.873.7341.
Outside of the U.S., call 305.925.3105.
