Please select your FAQs Category:


Interval International App FAQs


Q. What is the Interval International app?

  • The Interval International app is our free, user-friendly mobile app. The newly enhanced Interval International app is packed with exciting features, innovative tools, and updates to existing favorites. It’s never been easier or more convenient to plan your vacation!

    Key Features

    • Confirm exchanges (against multiple weeks, as well as points)
    • Search for exchanges and Getaways at the same time
    • Search multiple resorts within a single destination
    • Use the enhanced map to view resorts
    • View your upcoming trips and travel details
    • Login faster (on devices that support fingerprint and facial recognition)
    • See featured Flexchange destinations
    • Access our Top 10 Getaways
    • Create custom Getaway Alerts
    • Read our premier travel publication, interval World® magazine
    • Browse the Resort Directory
    • Watch Interval HD videos
    • Save a list of your favorite resorts
    • Share resort information with friends via text, email, Facebook, Twitter, or Pinterest

     

Q. Where can I find the Interval International app?

  • Go to the Apple App Store or Google Play store and search for the Interval International app.

Q. If I already have the Interval International app, how do I get the new version?

  • Depending on your device, you can open the Interval International app and update it manually. If not, you should automatically receive a notification that an update for the Interval International app is available. If you are not notified, you can still go to the Apple App Store or Google Play to replace the old version. Don’t miss out on the newest version of the app with the latest features!

Q. Is my login the same as my login ID on intervalworld.com?

  • Interval members use the same login they created for intervalworld.com for their Interval International app login. As an added bonus, the Interval International app comes with a Save Login ID option that allows members to store their login ID for future use.

    With our new, faster login feature, you can access your account with just the touch of a finger, or even a glance. Sign in quickly and securely on a phone or tablet that supports fingerprint or facial recognition.

Q. How do I set up Fingerprint Access?

  • You will need to make sure that your device supports fingerprint recognition. Then go to your device settings and enable fingerprint access. Once this is complete, sign in to the Interval International app and go to Settings, where you will select Sign in With Fingerprint. Once you log out of the app, you can sign in with your fingerprint.

Q. Can I set up Facial Recognition?

  • Yes! First, you will need to make sure that your device supports facial recognition. If your device is equipped with this ability, go to your settings and enable facial recognition access. Once this is complete, sign in to the Interval International app and go to Settings, where you will select Enable Face ID. Once you log out of the app, you can sign in with a smile.

Q. Why am I having trouble signing in to the Interval International app?

  • In order to access the members-only features of the Interval International app, you’ll need to create a web profile on intervalworld.com, with a login ID and password. Once your web profile is created, you will be able to access the Interval International app.

    For the new, faster login feature, a separate fingerprint or face login will need to be created for each member on your account.

Q. Can I still use the Interval International app if I'm not a member of Interval International?

  • Yes. Non-members can download the Interval International app to view resorts and watch Interval HD videos. However, the ability to book exchanges and Getaways is exclusively for Interval members.

Q. Is the Interval International app available outside of the U.S.?

  • Yes. The Interval International app is available to everyone around the globe.

Q. Can I make a vacation exchange with the Interval International app?

  • Yes. Members can now confirm exchanges with our newly enhanced Interval International app. Search multiple destinations for an exchange or choose to book a Getaway — you can even search for both at the same time! Flexchange searches can also be done on the app, within 59 days of your check-in date.

Q. How do I trade my week or points to book an exchange on the Interval International app?

  • The Interval International app lets you search first, then decide the best way to book your vacation. You can search for an exchange choosing from any of your available weeks or points, or you can book a Getaway instead. Interval will provide all relinquishment options, and you choose the best option for your vacation.

Q. Can I redeem a Resort Accommodations Certificate on the app?

  • Not yet. The ability to review your Resort Accommodations Certificates and redeem them on the mobile app is coming soon.

Q. Can I search exchanges and Getaways at the same time on the Interval International app?

  • Choose one or more resorts by name, or you may select resorts listed on the map.

Q. Can I search multiple resorts on the Interval International app?

  • Choose one or more resorts by name, or you may select resorts listed on the map.

Q. Can I renew my membership on the Interval International app?

  • Not directly. You can use the Interval International app to renew your Interval International, Interval Gold®, or Interval Platinum® membership only when in the process of making a transaction, if your membership has lapsed and would need to be renewed to continue with said transaction. To renew your membership, visit intervalworld.com or call your local Members-Services Center.

Q. Can I share great resorts I find on the Interval International app with people who don’t have it?

  • Yes! The Interval International app is conveniently designed to allow users to share resort information and pictures with their friends and family through text message, email, Facebook, Twitter, and Pinterest.

Q. Can I view my upcoming trip on the Interval International app?

  • Yes. The Interval International app allows you to view any upcoming vacations all in one place. With fast and easy access to your trip confirmation details, you can also share your trip information with friends and family via text or email.

Q. Who can I call for technical issues regarding the app?

  • For technical assistance with the Interval International app: 855-873-7340.
    Outside the U.S.: 305-925-3104.

    If you need to contact us for any other issues, please click here to email us.

Q. What are Getaway Alerts?

  • Getaway Alerts are instant notifications that you can receive on your device when your desired Getaway becomes available.

    Please note that Alerts are not available for exchange, including pending requests.

Q. I created a Getaway Alert. I can see inventory available, but I have not received a notification.

  • Once you create a custom Getaway Alert, you will only receive one notification on your device every 24 hours, for each alert created. If new inventory becomes available, you will receive an alert within the next 24 hours. You can create multiple alerts for multiple Getaways.

Q. I received a Getaway Alert, but inventory was not available when I responded.

  • If you received a Getaway Alert, but inventory was not available when you responded, this could be because someone booked the Getaway prior to you accessing the inventory. Inventory availability is on a first-come, first-served basis. Once you receive an alert, please respond and book as quickly as possible to ensure confirmation.

Q. I received a Getaway Alert, but I can't tell what it's for.

  • If you have set up multiple alerts, please create unique names for each to help you distinguish between each alert.

Q. I logged out of the Interval International app. Why am I still getting Getaway Alerts?

  • To stop receiving notifications, you will need to make the alert inactive or delete the alert. To delete an alert, go to the alerts list in Getaway Alerts, select Edit, and select the delete sign next to the Alert you would like to delete. To make an alert inactive, go to the alerts list in Getaway Alerts, select Edit, and view the alert details. Within the alert details, turn the toggle from active to inactive.

Q. I already confirmed a unit. Why am I still receiving Getaway Alerts?

  • Once you've confirmed a Getaway, you must delete or make an alert inactive to no longer receive notifications. Please refer to the question above for instructions on how to delete or make an alert inactive.

Q. Can you stop sending alerts between certain hours?

  • Getaway Alerts does not contain that functionality. However, on your device, under Settings, you may have the ability to customize the notifications you receive and block notifications during specified time periods. The Interval International app does not contain this functionality.